Privacy Policy

What information do we collect and what we do with it?

Any personally identifiable data you submit to us is retained for the following purposes:

  • Fulfilling your order either directly or via third party suppliers.
  • Your payment details will be directly shared with payment processors at the time of your payment. We do not store these details.
  • Communicating with you about your order, lead times, dispatch dates and similar.
  • Providing a record of your previous orders and transactions, which you can access at any time via your account if you set one up before ordering. We retain this data for your reference and for legal and regulatory purposes, including claims and payments.

Housegoblin Hardware does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

We will keep your details such as name, email address, contact and order details that are necessary to fulfill your order and for accounting purposes. You can ask for a copy of these details or request that they are deleted after 12 months..

Do we use cookies?

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

How do we protect your information?

We never store credit or debit card information; all processing and storage is carried out by our payment gateway services, Secure Trading or Paypal.

We do not send random marketing emails to personal email addresses (spam).

We conform to the requirements of the Data Protection Act 1998.

We are open!

Due to the recent government recommendations regarding the coronavirus outbreak around the world, we and most of our suppliers have decided to limit the amount of warehouse and shipping department staff.

Under these extreme circumstances, the orders you place on our store might be delayed. Please reach out to us via email and we will update you on availability. We truly appreciate your understanding in this period.

Carlisle Brass/Eurospec and Assa Abloy (inc. Exidor) and other suppliers are partially closed but we can still supply most of these products albeit with a short delay. Please e-mail us with your requirements.